If you believe that we have not processed your request properly, you have the right to submit a formal complaint, using the council’s complaints procedure. Follow the link below to our comments, compliments and complaints information.

If, after going through this process, you still believe you have cause for complaint, you can ask for an independent review of your case. Who you write to depends upon the nature of your complaint.

If you have a complaint about the quality of service you’ve received from the council, write to:

• The Local Government Ombudsman at Millbank Tower, Millbank, London SW1P 4QP.

If you want to challenge the reasons we have given for refusing all or part of your information request, write to:

• The Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Date Published: 28/03/08